Helpdesk Automations: Save Hours Every Week

Support teams spend too much time on repetitive tasks. Chorum's helpdesk automations let you automate the mundane so you can focus on what matters — helping customers.

Auto-Acknowledge Tickets

Set up an automation that sends a confirmation email the moment a ticket is created. Customers know their issue has been received.

Chase Stale Tickets

Create a rule that sends a reminder after 3 days of inactivity. No more tickets falling through the cracks.

Auto-Close Resolved Tickets

Automatically close tickets that have been in 'Resolved' status for 5 days without a reply. Keeps your queue clean.

Escalate Urgent Issues

Flag urgent tickets with an internal note and send a priority response to the customer — all automatically.