Service Level Agreement
Last updated: 1 March 2026
1. Availability
Chorum targets 99.9% uptime for all paid plans, measured monthly.
2. Support Response Times
| Priority | Starter | Professional | Enterprise |
|---|---|---|---|
| Urgent | 4 hours | 2 hours | 1 hour |
| High | 8 hours | 4 hours | 2 hours |
| Medium | 24 hours | 8 hours | 4 hours |
| Low | 48 hours | 24 hours | 8 hours |
3. Maintenance
Scheduled maintenance windows: Sundays 02:00–06:00 GMT. We provide 48 hours notice for planned maintenance.
4. Credits
If uptime falls below 99.9% in a calendar month, affected customers receive service credits on a pro-rata basis.