Notes on running a business well
Operations, ITSM, finance and the craft of calm software, from the people building Chorum.
Helpdesk Automations: Save Hours Every Week
CRM Best Practices: Managing Your Sales Pipeline
Automation Builder and Point of Sale are here
Chorum's Q3 release brings a click-to-build Automation Builder and a full Point of Sale with card payments. Here is what is new and what it does for you.
Why UK SMBs end up with five SaaS tools (and how to fix it)
A typical British micro-business pays for five SaaS tools and uses thirty percent of each. Here is how it happens, what it actually costs in 2026 prices, and a five-step audit to start untangling it. With sources.
The cost of running US software in pounds
Most of your SaaS stack is priced in dollars. Your customers pay you in pounds. The bill on your card statement is a different number every month and you didn't change anything. Here is what UK SMBs actually pay, what the volatility costs, and the UK-priced alternatives.
Stack consolidation: from HubSpot + Xero + Zendesk to one platform
A typical UK SMB consolidation: HubSpot + Xero + Zendesk to one platform. Realistic timeline, what gets retired, what stays, and what the migration actually feels like. Honest numbers from real projects.
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