Assets & CMDB

What it is

The Configuration Management Database, or CMDB, is your inventory of a customer's assets and the relationships between them. Each asset carries a reference in the form AST-0001, and every change is kept in an audit history, so you always know what a customer has and how it is connected.

What you can record

• Assets such as devices and services, with their relationships to each other, warranty and end of life dates, and backup policies.
• Duplicates can be merged, and devices discovered by an integration can be promoted into full assets.
• A per customer CMDB view, with relationship diagrams that show how assets depend on one another.
• Domains, each monitored for its SSL certificate.

SSL expiry raises tickets automatically

A daily check looks at every monitored domain's certificate. When a certificate is expiring within thirty days, has already expired, or is unreachable, Chorum raises a ticket on its own, through the normal path so it gets a reference, an SLA, an assignee and the usual notifications. An expired certificate raises an urgent incident, a failed check raises a high priority incident, and an approaching expiry raises a high priority service request. The tickets are de-duplicated with a marker for each domain, so while a ticket is already open for a domain no further tickets are raised for it, which prevents daily spam while making sure certificates never lapse unnoticed.