Creating a Support Ticket

Raising a Ticket

Customers can submit tickets via the portal, email, or the embedded widget. Each ticket is assigned a unique reference number.

Ticket Fields

When creating a ticket, provide a title, description, category, and priority (Low, Medium, High, Urgent). Attach files if needed.

Tracking Progress

Tickets move through statuses: Open → In Progress → Resolved → Closed. Customers receive email notifications at each stage.