Helpdesk Automations
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Automations
Navigate to Helpdesk → Automations to create rules that trigger automatically.
Triggers
Automations fire on events like ticket creation, status changes, customer replies, or after a period of inactivity.
Conditions
Add conditions to narrow when an automation fires — e.g., only for urgent tickets, or only for a specific category.
Actions
Available actions: send email, add internal note, or change ticket status. Emails support template variables like {{ticket.title}} and {{reporter.name}}.